Support
We're a small team and we read every message.
Include your player handle (the @name on your profile) and what happened. A screenshot helps.
Account
How do I delete my account?
In the app, open your profile, then Settings, Account, Delete account. You can also email us from any address with your player handle and we'll delete your account and its data. Deleting is permanent: your coins, items, stats and League Pass time can't be restored.
I changed phones. How do I keep my progress?
Before you switch, link your account to Sign in with Apple or Google in Settings, Account. Then sign in with the same method on the new phone. A guest account that was never linked lives only on the phone that created it.
Purchases
How do I restore League Pass or other purchases?
Open the Store, then League Pass, then Restore purchases. Purchases are tied to your Apple ID.
How do I cancel League Pass?
League Pass renews through Apple. Cancel in the iPhone Settings app: tap your name, then Subscriptions, then Bower.
How do I get a refund?
Apple handles refunds for purchases made in the app. Request one at reportaproblem.apple.com.
Playing
Is online play free?
Yes, always, with no limit on how many games you play. Free players watch a short ad before casual and ranked games. League Pass removes ads.
How do I know the deals are fair?
Before the cards are dealt, our server locks the shuffle and shows you its fingerprint. Nobody can change the shuffle after that, not even us, because any change would change the fingerprint. When the hand ends, the server reveals the shuffle, and your phone redoes it and checks it against the fingerprint and your cards. Tap the "Deal locked" chip at the table to see the values.
How do I report a player?
Tap the player's picture, then Report. Pick a reason and, if you like, block them too. Reports go to our moderation team.